We are welcoming in a New Year of learning and advancing the senior living industry. One of the great things about serving this industry is connecting with other professionals who have the heart and passion to serve senior living, senior care, and aging service...
3 Rules for Authentic Automation
What comes to your mind when you think of automation? Auto-responders? AI? The inevitable robot takeover? However long the list of related words or phrases pops into your mind is, authenticity is probably not on it. And yet, knowing how to weave your authentic brand...
Proven Tips for Customer Journey Mapping Success
How does your business gain customers? And more importantly, are you keeping those customer? Outlining the path of your potential buyers is perhaps one of the most important marketing tasks you can do. It takes the guesswork out of customer interaction and...
How to Handle Downturns in Your Business
You’ve worked hard to build your business. You’ve planned. You’ve executed. You’ve done everything you can to provide value to the world. And then, through no fault of your own, the inevitable… Life happens. Plans fall through. And, even with sustained...





